Refund policy

Return & Refund Policy

Return window: We accept returns within 14 days of delivery.

Item condition: Items must be unused, unworn, and in their original condition with all tags attached.

Return shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.

Refunds: Once your return is received and inspected, we will issue a store credit for the value of the returned item. Store credits do not expire and can be used on any future purchase.

How to initiate a return: Contact us at support@alivwood.com within 14 days of receiving your order. Please include your order number and reason for return.

Non-returnable items: Items that have been worn, washed, or damaged after delivery are not eligible for return.